Exchange & Return Policy

If you receive an incorrect, damaged, or unsuitable product, our Exchange & Return Policy is designed to make the process simple and convenient.

Please read the following policy carefully before requesting an exchange or return.

1. Exchange & Return Window

You may request an exchange or return within 15 days of receiving your order, subject to the conditions mentioned below.

To be eligible, the product must be:

  1. Unused and unworn
  2. Unwashed
  3. In its original condition
  4. With all original tags and labels attached
  5. Returned with the original packaging/poly bag and accessories, where applicable

Products that do not meet these conditions may not be eligible for exchange or return.

Exchange Policy

2. Size Exchange

If the size you ordered does not fit and you would like to request another size:

  1. Keep the product unused, unwashed and in its original condition.
  2. Make sure all original tags and labels are attached.
  3. Pack the product securely in its original packaging.
  4. Contact Urban Monkii to initiate the exchange request.
  5. Return the product to the address provided by our team.
  6. Once we receive and inspect the returned product, the replacement size will be dispatched, subject to availability.

Exchange processing time: 4–6 working days after approval

Please note that size exchanges are subject to product and size availability.

3. Exchange for Another Product

If you would like to exchange your purchased item for a different product:

  1. Contact our team within the eligible return/exchange period.
  2. Keep the product unused, unwashed and in its original condition.
  3. Ensure all original tags and packaging are intact.
  4. Send the product to the return address provided by Urban Monkii.
  5. After receiving and inspecting the returned item, we will process the exchange.

If the replacement product has a higher price, the price difference may be payable by the customer.

If the replacement product has a lower price, the applicable difference will be handled according to Urban Monkii's refund policy.

Exchange processing time: 4–6 working days after receipt/approval]

Wrong Item Received

4. What If Urban Monkii Sends the Wrong Item?

If you receive an item that is different from what you ordered due to an error on our part, please contact us as soon as possible.

After verification, Urban Monkii will arrange the appropriate exchange process.

For a wrong-item claim, please keep the product:

  1. Unused
  2. Unwashed
  3. With original tags and labels
  4. In its original packaging

Important: Please do not use or wash the item before contacting us.

Damaged or Defective Product

5. What If My Product Arrives Damaged or Defective?

If your order arrives with a manufacturing defect or is damaged during delivery, please contact us promptly after receiving the order.

We may request photographs or videos of the product and packaging to verify the issue.

Once the issue is verified, Urban Monkii will provide an appropriate resolution, which may include an exchange or replacement, subject to product availability.

Return & Refund Policy

6. What If I Want to Return My Product?

If you are not satisfied with your purchase and wish to return it, you may request a return within 15 days of receiving the order, provided that the product meets our return conditions.

To request a return:

  1. Contact Urban Monkii through the official contact details below.
  2. Follow the return instructions provided by our team.
  3. Pack the product securely in its original packaging.
  4. Send the product to the return address provided by Urban Monkii.
  5. Once we receive and inspect the product, your return request will be processed.

7. Refund Method

For approved returns, the refund will be issued through the available payment method agreed upon with the customer.

Refunds may be processed through:

  1. Bank Transfer
  2. Easypaisa
  3. JazzCash

Refund processing time: 5–10 working days after approval

Any applicable delivery, return, or other charges will be handled according to Urban Monkii's applicable refund terms.

Refund deduction: [Confirm applicable amount/percentage before publishing]

Return & Exchange Shipping Charges

8. Who Pays the Return Shipping Charges?

If the customer ordered the wrong size or product:

The return/exchange shipping cost will generally be the customer's responsibility.

If Urban Monkii sent the wrong item or an incorrect product:

After verification, Urban Monkii will provide the appropriate resolution regarding return/exchange shipping.

For damaged or defective products:

Shipping arrangements will be handled according to the outcome of our verification process.

Product Condition Requirements

9. Important Conditions

For an exchange or return to be accepted:

  1. The product must be unused.
  2. The product must not be washed.
  3. The product must not have been altered, damaged or worn.
  4. Original tags and labels must remain attached.
  5. Original packaging should be included.
  6. The product should be returned in a condition suitable for resale.

Urban Monkii reserves the right to reject an exchange or return if the product does not meet these conditions.

Size & Measurement Disclaimer

10. Size & Measurement Variation

Minor measurement variations may occur due to manufacturing and measurement methods.

Up to 1 inch variation in product measurements may be considered within an acceptable tolerance.

For the best fit, customers are encouraged to review the size guide before placing an order.

How to Request an Exchange or Return

11. Simple Return Process

Step 1 — Contact Us
Contact Urban Monkii through our official contact details and provide your order number and reason for the exchange/return.

Step 2 — Get Instructions
Our team will guide you regarding the return procedure and shipping address.

Step 3 — Pack the Product
Securely pack the product in its original packaging with all tags and labels attached.

Step 4 — Send the Package
Ship the package using the courier method instructed by our team.

Step 5 — Inspection
Once we receive the product, our team will inspect it against the exchange/return conditions.

Step 6 — Resolution
After approval, we will process your exchange or refund according to the applicable policy.

Important Notes

  1. Exchange and return requests must be made within 15 days of order delivery.
  2. Exchanges are subject to product and size availability.
  3. Products purchased during certain promotional campaigns may be subject to separate exchange/return conditions.
  4. Customized, altered, washed or used products may not be eligible for return or exchange.
  5. Customers should retain their courier receipt/tracking information until the exchange or return is completed.
  6. Urban Monkii may update this policy when necessary. Any updated policy will be published through our official channels.

Contact Urban Monkii

Urban Monkii | Premium Basics

  • Location: Near Milad Chonk, Street Meezan Bank, Farooqabad, District Sheikhupura, Pakistan
  • Email: urbanmonkii.store@gmail.com
  • Phone / WhatsApp: 0319-7423382
  • Website: urbanmonkii.com

For exchange or return requests, please contact us before sending any product back so that our team can guide you through the correct process.